Refund Policy
At Calabria Culinary Tours, we understand that plans can change. Our refund policy outlines the conditions under which you may be eligible for a refund.
1. Cancellations
- Up to 30 Days Before Tour Start Date: If you cancel at least 30 days before the start of the tour, you will receive a full refund, minus any non-refundable deposits or third-party processing fees.
- Between 14 and 29 Days Before Tour Start Date: If you cancel between 14 and 29 days before the tour, you will be eligible for a 50% refund.
- Less Than 14 Days Before Tour Start Date: Unfortunately, cancellations made less than 14 days before the tour start date are not eligible for a refund.
2. No-Show Policy
If you do not show up for the tour or experience, no refund will be provided.
3. Changes to Tours by Us
In the unlikely event that we need to cancel or reschedule a tour, we will offer you a full refund or the option to rebook at a later date.
4. Requesting a Refund
To request a refund, please contact us at info@calabriaculinarytours.ca with your booking details. Refunds will be processed within 7-10 business days.
Cookie Policy
Our website uses cookies to enhance your browsing experience and analyze site traffic. By using our site, you agree to our use of cookies as described in this policy.
1. What Are Cookies?
Cookies are small data files stored on your device when you visit a website. They help us recognize your browser, remember your preferences, and improve your user experience.
2. Types of Cookies We Use
- Essential Cookies: Necessary for the basic functioning of our site.
- Analytics Cookies: Help us understand how visitors use our site.
- Marketing Cookies: Used to track visitors across websites and display relevant ads.
3. Managing Cookies
You can control or delete cookies through your browser settings. However, disabling cookies may affect the functionality of our site.
Shipping Policy
If you sell products (e.g., gift packages, cookbooks), a shipping policy may apply.
1. Shipping Timeframes
We process and ship orders within 3-5 business days after payment is confirmed. Delivery times depend on your location and the shipping method selected at checkout.
2. Shipping Costs
Shipping fees are calculated based on the weight of the item and your shipping destination. The exact cost will be displayed at checkout.
3. International Shipping
We offer international shipping to selected countries. Please note that delivery times and costs may vary depending on the destination.
4. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email to monitor your shipment.
Booking Policy
1. How to Book
You can book our culinary tours directly through our website by selecting your preferred date and completing the payment process. For any special requests, please contact us at info@calabriaculinarytours.ca.
2. Payment
Full payment is required at the time of booking. We accept major credit cards, including Visa, Mastercard, and American Express.
3. Confirmation
Upon successful booking and payment, you will receive a confirmation email with all the necessary details of your tour.
4. Changes to Your Booking
If you need to modify your booking, please contact us as soon as possible at info@calabriaculinarytours.ca. Changes are subject to availability and may incur additional charges.
COVID-19 Policy
We prioritize the safety and well-being of our guests. Please read our COVID-19 guidelines to understand the measures we are taking to ensure a safe experience.
1. Health and Safety Measures
We adhere to all government regulations regarding COVID-19, including enhanced sanitation, social distancing, and mask-wearing where applicable.
2. Travel Restrictions
Guests are responsible for checking and complying with any travel restrictions or requirements in place at the time of the tour.
3. Cancellations Due to COVID-19
If a tour is canceled due to COVID-19-related restrictions, guests will be offered the option to rebook or receive a full refund.